Frequently Asked Questions 7
How can I find out the tour meeting point and time?
The meeting point, time, and map location, if available, are detailed in your reservation confirmation document and in the confirmation email sent to you.
What happens if I am late to the meeting point at the tour time?
Since our tours operate on a fixed schedule, vehicles and guides depart exactly on time. In case of lateness, the vehicle departs to avoid keeping other guests waiting, and the right to a refund is forfeited. Please be there at least 15 minutes before the meeting time.
How can I get the contact information of the tour guide?
Your tour guide's or operations manager's contact information is usually shared with you via SMS/email one day before the tour or on the morning of the tour.
Is transportation (transfer) to tours included?
While hotel transfers or transportation from specific points are included in the price of some of our tours, transportation to the meeting point is the responsibility of the guest on some tours. You can see this information in the "Inclusions" section on the details page of each tour.
What kind of clothes should I prefer during the tour?
It depends on the concept of the tour. For nature tours, you should prefer comfortable walking shoes, for boat tours, swimwear/towels, and for tours including visits to religious sites, appropriate clothing. Our recommendations are included in the tour details.
Are pets allowed on tours?
In group tours, pets are generally not allowed due to the comfort of other guests, allergic conditions, and vehicle safety. You can discuss private (custom) tours with our support team.
Are your tours suitable for guests with disabilities?
The accessibility of our tours (wheelchair access, etc.) varies depending on the region where the tour takes place. This information is specified in the "Not Suitable For" section within the tour details.