Frequently Asked Questions 3
How do I cancel before the tour starts?
After logging into your account, navigate to the "My Reservations" section and then to the "My Upcoming Tours" tab. Select the relevant tour and click the "Cancel" button. For most tours, you can cancel up to 24 hours before the event time and receive a full refund. Detailed information regarding cancellation periods is available within the tour descriptions.
What happens if I cannot participate in the tour?
If you do not participate in the tour without a valid excuse, no refund will be made. Please complete your cancellation process within the cancellation period (timeframe) specified in the tour description. In case you cannot participate in the tour due to reasons arising from the supplier (defects such as the supplier company not picking you up, etc.), your entire fee will be refunded.
Is the cancellation process different for group bookings?
Cancellation periods for all your reservations, including group bookings, may vary for each tour and are clearly stated in the tour description. In case of cancellations made within the legal period specified in the tour description, your entire fee will be refunded.
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- Check Tour Cancellation PolicyCancellation periods for all tours, including group bookings, may vary for each tour and this information is clearly stated in the tour description section.
For most tours, you have the right to cancel free of charge up to 24 hours before the event time. - Pay Attention to Return PoliciesTimely Cancellation: If you cancel within the period specified in the tour description, you will be refunded in full.
No-Show: No refund will be issued if you do not attend the tour outside the specified period or without a valid reason (no-show).
Supplier-Related Disruptions: If you are unable to attend the tour due to reasons caused by the supplier company (e.g., the supplier not picking you up from the meeting point), your fee will be refunded. - Cancel from PanelLog in to your account.
Navigate to the "My Upcoming Tours" tab from the "My Reservations" section.
Select the tour you wish to cancel and click the "Cancel" button.