Frequently Asked Questions 4
How long does the refund process take?
After your cancellation is confirmed, the refund amount is instantly transferred to your bank by Traveltourshop. The time it takes for the refund to reflect on your card or account usually varies between 3 to 10 business days, depending on your bank's internal processes.
By which method do I get a refund?
Your refund will be processed directly to the credit card or debit card you used for payment when making the reservation. Due to security and banking regulations, the refund will be reflected on the same card from which the payment was made; it is not possible to refund to a different card or in cash.
What are my rights if the tour is canceled?
In case the tour is canceled due to weather conditions or operational reasons, two alternatives are offered:
1. Date Change: If you wish, you can reschedule your reservation to a different date that suits your plans and the tour calendar.
2. Unconditional Refund: If you do not want a date change, you can receive a full refund of the amount paid without any deductions.
What happens if the supplier does not refund?
For all reservations made through Traveltourshop.com, your payment is directly guaranteed by Traveltourshop. In case of cancellation or deficient service caused by the supplier, your refund process is initiated and followed by our platform, without being left to the supplier's discretion.
When justified cancellation and refund conditions arise, your money is refunded to your account with the guarantee of Traveltourshop, independent of the process with the supplier; you will definitely not experience any disadvantage in this process.
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- Select Your Alternative Based on Cancellation StatusWeather Conditions or Operational Cancellations: In case the tour is canceled due to weather conditions or reasons caused by the supplier, you are offered two options:
1. Date Change: You can reschedule your reservation to a different date that suits your plans.
2. Uninterrupted Refund: You can receive a full refund of your fee without any deductions. - Determine the Refund Method• Your refund will be processed directly to the credit card or debit card you used for payment at the time of booking.
• Due to security and banking regulations, the refund will be reflected on the same card that was used for the payment; it is not possible to issue a refund to a different card or in cash. - Track Your Refund Period• As soon as your cancellation is approved, the refund amount is instantly transferred to your bank by Traveltourshop.
• The time it takes for the fee to reflect on your card or account typically varies between 3 and 10 business days, depending on your bank's internal processes.