Frequently Asked Questions 4
How long does the refund process take?
The refund process begins after your cancellation is approved and may take 3-7 business days depending on your bank's procedures.
By what method will I receive a refund?
The payment is reflected as a refund to the card you made the payment with.
Is there a difference for cancellation due to operations or weather conditions?
In case of cancellations due to operational reasons or adverse weather conditions, you will receive a full refund.
What happens if the supplier does not refund?
Your payment is fully secured by traveltourshop.com. The supplier's payment is held until your tour is completed, and if there is no negative feedback from the customer within 3 days, the payment is automatically transferred to the supplier company. In case of cancellations, the refund of your payment is made entirely by travelshourshop.com.