Frequently Asked Questions 9
Can I get a refund if I notify you on the last day that I cannot join the tour?
Each tour has its own cancellation policy (e.g., last 24 hours, last 48 hours, etc.). These periods are specified on the tour detail page. Refunds cannot be made for last-minute cancellations outside of the specified legal period.
Are there any deductions for cancellations?
No deductions are applied for cancellations made within the free cancellation period specified on the tour detail page, and the full amount will be refunded.
Are refunds made for last-minute cancellations due to health issues?
If you provide a committee or doctor's report from an official health institution to our support team, we will try to facilitate the refund process within the scope of force majeure by negotiating with the supplier.
How can I change the date of the tour I purchased?
Within the cancellation terms of the tour, you can contact our support team or cancel your relevant tour and make a reservation for a future date.
How will the refund of my installment payment be reflected on my card?
There is no installment option for payments made on our website. We refund the full amount to your bank in one go. The installment options arranged by your bank will only be processed according to your bank's refund policy.
Is there a right to cancel/refund for promotional or discounted tours?
"Non-refundable" or "Promotional" tours may not have legal cancellation, refund, or change rights. Please pay attention to these statements when purchasing.
Can I get a partial refund if I leave the tour group of my own volition during the tour?
If a participant leaves the tour halfway through by their own choice after the tour has started, no partial refund is possible.
In case of force majeure (earthquake, natural disaster, epidemic, etc.), how does the refund process work?
In order to prevent our guests from being victimized in all tours that cannot be realized due to force majeure, a full refund without interruption or a free date change right is defined.
I accidentally made a duplicate (double) booking, what should I do?
In case of an erroneous or duplicate booking, you can cancel your tour if the cancellation period has not passed. For tours where the cancellation period has passed, please contact our support team without delay. The duplicate transaction will be checked and canceled immediately, and a seamless refund will be provided.