Frequently Asked Questions 14
Do I need to be a member to make a reservation?
Yes. You need to be a member to make your reservation and to track your past and future reservations.
I can't find the meeting point? / I'm late for the tour, what should I do?
The locations of the meeting points are included in the tour descriptions. Find your relevant tour under the 'My Bookings' section, enter the tour details, and reach your meeting point using the location information in the description.
If you are still having trouble finding your meeting point, the contact information of the tour provider is included in the SMS and email sent to you during your booking. Please contact your tour provider and expect them to assist you.
You are required to contact your tour provider using the contact information provided in the SMS and email sent to you during your booking. In case of lateness, the initiative is entirely with the supplier company. They will assist you in situations that do not affect other guests and the operational flow.
Are there items I have forgotten or lost during the tour?
You are solely responsible for any lost or forgotten items. You can get information by contacting your tour provider. You can find the contact information of the tour provider in the SMS and email sent to you during your reservation.
My booking confirmation email hasn't arrived, what should I do?
Please first check your email's "Junk / Spam" folder. If it's not there either, you can contact our support team to inquire about the status of your reservation.
Can I book multiple tours at the same time?
Yes, you can add the tours you want to your cart and make multiple bookings simultaneously with a single payment step.
How late can I make my reservation? Is a last-minute reservation possible?
Depending on the availability of the tours, you can make a reservation up to 24 hours in advance.
Where can I find my reservation number (PNR)?
Your reservation number can be found in the confirmation email and SMS sent to you, and in the "My Reservations" tab of your "Profile" screen after logging in.
Can I make a reservation on behalf of my friend or family?
Yes, you can create a reservation on behalf of someone else by entering the traveler's information in the "Traveler Information" section during the reservation process.
Is it mandatory to enter passport or T.R. identity number during reservation?
During reservation, identity number is requested for Turkish Citizens in order for your invoice to be issued. For non-Turkish Citizens, country and city information is requested.
Can I temporarily reserve my booking (optionally) and make the payment later?
Since our system operates with real-time availability updates, payment must be made immediately to complete the reservation. We do not have an optional reservation feature.
What are the booking rules for children and infants?
Child and infant age limits and discount rates vary according to the structure of the tours. You can review the child price tariffs on the tour detail page.
Are there discounts for group bookings?
You can contact us at [email protected] to get a special price offer for your group bookings above a certain number.
What should be considered when making a reservation for foreign guests?
It is required to enter the first and last names of foreign guests into the system using Latin letters, exactly as they are written in their passports. Additionally, entering the correct phone number and email address is crucial to ensure uninterrupted service.
Do I need to print my reservation confirmation?
No, as an environmentally friendly platform, we do not request a physical printout. It is sufficient to show the confirmation email on your phone, the SMS, or the ticket image in our mobile application.