Frequently Asked Questions 11
What types of products and services can I list on the system?
You can list tours in many categories such as day tours, nature and adventure activities, transfer services, and guiding services.
Does the tour I added go live immediately?
Your products will be approved and go live after being reviewed by our content quality control team (approximately 12-24 hours).
What format should product photos be in?
High-resolution images (minimum width of 1280 pixels) in JPG or PNG format, without watermarks, are preferred.
Can I use images belonging to other companies in my ads?
No. All images containing copyright infringement will be rejected during the product approval process.
Can I specify multiple departure points and times for a tour?
Yes, you can define multiple location and time slot options in the tour creation screen.
Can I set age limits or special physical condition requirements for my tours?
Yes, you can specify special conditions in the "Not suitable for whom" tab on the Tour addition screen.
Can I add language options other than Turkish for my tours?
Yes, you can add descriptions for your tours in English, German, Russian, Chinese, Japanese, Korean, Arabic, Persian, Greek, Italian, Spanish, French, and Croatian. Regardless of the language you enter, our tours will be published by being translated into the 14 languages above by our teams.
How do I reactivate a product I put in passive mode?
You can activate it by logging into the supplier panel, navigating to the 'tours' tab, and finding the relevant tour. Once activated, your tour will be submitted to our teams for approval and will be published after approval.
How can I specify the guiding languages offered on a tour?
On the tour creation screen, in the first step, when you select the "Is Guide Service Available on the Tour?" option, you will be able to specify which languages you offer guide services in.
Can I change the product name and content after publishing?
Yes, you can make changes; however, any updates may be subject to another brief approval for review.
Can I delete a product from the system that is on air?
You can delete the tours you have added. Even if you delete them, you must carry out the tour on the reservation date if there is an active reservation.